Please contact us at firstname.lastname@example.org if you need to return an item!
Please note that the goods are your responsibility until they are returned and signed for by James Boutique. We do not offer refunds, instead, we issue a credit note or we can exchange your item for a different size or something of the same value. No credits/exchange will be issued on item/s that are not received or are lost in transit.
- Items must be returned within 14 days of receipt.
- Your return parcel must be post stamped within 14 days of you receiving the order.
- Items must be returned in their original condition including tags.
- Once we have received your returns we will inspect them before a credit is issued.
James Boutique have the right to deny a refund if items have been used, worn or damaged in any way and will be returned to the sender. You will be notified via email if your returned item is not appropriate for a refund.
The cost of return shipping is at the customer’s expense and is non-refundable. We recommend returning items through traceable mail, as any returned items that are not received by James Boutique will not be issued with a refund.
Please allow 7 business days for a refund to be processed from the date that we receive the returned item. Refunds will be issued to the account that the payment had originally issued from. If this will be an issue for any reason, please be aware that you must contact our customer care team at email@example.com prior to returning any items in order to organise alternative arrangements. If this is not done prior to your return being sent back, any issues that may arise with refunds to the original account are completely out of our control and James Boutique will not be held accountable.
If you were shipped the wrong order or a faulty item, please notify us immediately by contacting our customer care team at firstname.lastname@example.org quote the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent the wrong or faulty item back. Shipping is non-refundable except in cases where we may have made an error.